Where are you located?
Our studio is based in Auckland, New Zealand.

Are all of your goods handmade?
Yes, all our products are handmade from start to finish. We take exceptional care in ensuring the quality and finish of our product. Each piece is made individually and, as with all handcrafted goods, minor variations will occur.

What materials do you use in your products?
Our products feature high quality 100% cottons and boiled wools. All hand-detailed stitching uses 100% cotton thread.

How do I hang one of your mobiles?
Our mobiles can be hung from the loop of cotton twill tape which is attached to the length of dowel. They are very light so the easiest way to hang them is to use a long doubled-over length of thread which you loop around the twill tape. Fix a small hook in the ceiling and attach the thread directly to this.

How long will my goods take to arrive within New Zealand?
Goods shipped within New Zealand are sent via Fastway Courier (tracked service). Standard delivery timeframe is 1-3 working days.

Where do you ship to and what type of international shipping service do you use?
Needle & I goods are shipped worldwide. The quoted shipping prices cover Standard International Airmail which is a NON-tracked postal service. International Airmail takes 3-10 working days from date of dispatch.

Can I get my order shipped internationally via a tracked service?
We are more than happy to provide a quote to send an order via tracked international service. We provide this on request only so please get in touch if you would like a quote.

What are your international shipping policies?
Any international customs duties, taxes and broker fees are the responsibility of the buyer. Delivery timeframes stated above are guidelines ONLY, as specified by NZ Post, they are not guaranteed. At Needle&I we always post goods promptly but as NZ Post is a third party service, we have no control over the actual delivery date once the item has been handed over to the postal system. In addition, NZ Post cannot guarantee service performance outside of New Zealand as any delay in transit is beyond their control. Unfortunately Needle&I cannot be held responsible for any lost packages sent to international destinations.

When will my order be shipped?
All orders will be processed and dispatched within 2-5 working days.

Can I place a custom-order?
We welcome custom-order requests so please contact us to discuss what you’re after. Lead-time can be anything from 1-2 weeks depending on volume of orders at the time you place the order.

Who did the product photography on your site?
Amanda Bird Photography, you can see more of her work here.